Our client operated a chain of social care housing. They were looking to overhaul their existing approach to running the homes and put in place processes that would help them keep on top of bills, suppliers and day to day operations and ultimately, grow their business with more houses in more locations.
Challenges our client faced
- Overall operational inefficiencies
- Often blind-sided by higher expenses, penalties
- No ongoing visibility on how the business was performing
- No mechanisms in place to streamline invoicing, vendor management
Solutions
- Implemented a formal performance review and Management Board structure, to monitor and review performance, and communicate the businesses strategic plans with all key personnel to align goals.
- Helped management set up effective trackers for all key business processes, from expense management and invoicing clients to P&L and KPIs.
- Supported with the preparation of legal documents such as tenancy agreements and other key administrative tasks, utilising our vast network of professionals in law and real estate to get the most suitable documentation in place.
End result
Our client developed a comprehensive set of operational tools that helped them acquire full visibility and control over their business. This allowed them to make more informed decisions, stay nimble and change course when required.
